I am so scatter-brained lately. Because I haven’t been able to find the right person to work in our office, I have been forced to attempt to run both our household and our business simultaneously. This really isn’t working very well for me at all. My heart definitely is in the house while my body is in the office and my mind is on vacation.
Last Wednesday, I ran a customer’s credit card. There is a box where you are supposed to input the address and one where you are supposed to input the amount. Instead of putting $400 in the amount box, I put her street address - 11277. This transaction settled, they took the money out of her account and instead of putting it in our account, it is now floating around in cyberspace somewhere. The customer is really unhappy (and I don’t blame her) and I am unhappy because they also are refusing to put all of the credit card receipts that we have ran after than into our account. I did not become aware of this situation until today. I have been writing checks on money that was supposed to be in our account. I shudder to think what this will do with our checking account.
We have spent all morning receiving and sending faxes with our merchant account to try to resolve this. They guy who is in charge and can make the final decision to set everything right, will not pick up his phone. His underlings have done all they can do. I have done all I can do. It is incredibly frustrating.




